We are building up a resource of frequently asked questions from our visitors and members to help you use EVERLASTING.
We have divided these into a number of categories, please select the area you are interested in finding out more about. Alternatively, please contact our customer care department if you require further assistance.
If you are looking for information on a particular topic, please use our search function below.
ANSWER: No, we will not share or distribute your contact details under any circumstances to any third-party without your permission.
No Contributor members or other Tribute creators have access to your direct email address, but they are able to contact you through the EVERLASTING site.
ANSWER: When you link through to the charity websites to make a donation there will be information advising you how to ‘gift aid’ your donation (if you are eligible).
ANSWER: Yes, the Tribute creator can optionally choose to support any charity they wish. We have built-in an option to include a link to Just Giving, which the Tribute owner will have to set-up a free account with.
You can then make a donation by clicking on the Just Giving link shown on the given tribute, which will take you through to the Tribute owners individual Just Giving donations page.
ANSWER: Yes, you can order as many copies of a tribute book as you wish.
ANSWER: Yes, you don’t have to be logged-in to view a tribute. All Tributes are viewable by any visitor to EVERLASTING.
ANSWER: No, the Tribute creator can either approve or reject a contribution. He/she cannot alter the wording or a picture.
ANSWER: Yes, you will get a 5% discount when ordering more than one book in a single order. If you alter the content, or make subsequent tribute book orders then each would be treated as a separate, individual order.
ANSWER: Yes, we would suggest that the first contribution should be a celebration of the person’s life, giving details of their family history etc.
In this first tribute, the administrator can, for instance, ask if anyone has photos from the persons school life or military service. After that, individual memories, anecdotes, and celebrations should follow.
ANSWER: You can quickly and easily retrieve your password for your EVERLASTING tribute or contributor account by clicking on the ‘lost password’ link at the top of every page.
ANSWER: You will have to either be the Tribute owner or a registered Contributor of the given Tribute to build and order a book.
ANSWER: Yes, as the Tribute creator you can either select one of the charities EVERLASTING has nominated to support, or you can set-up an account with Just Giving to support any charity you wish. We have built-in an option to include a link to your personal Just Giving page, where donations can be received.
ANSWER: No, the Tribute creator can either approve or reject a contribution. He/she cannot alter the wording or a picture.
ANSWER: Yes, we would suggest that the first contribution should be a celebration of the person’s life, giving details of their family history etc.
In this first tribute, the administrator can, for instance, ask if anyone has photos from the persons school life or military service. After that, individual memories, anecdotes, and celebrations should follow.
ANSWER: You can quickly and easily retrieve your password for your EVERLASTING tribute or contributor account by clicking on the ‘lost password’ link at the top of every page.
ANSWER: Any visitor to a tribute can create a contributor account for the individual tribute. However, the Tribute Creator has the ability to delete a contributor account and also any contribution submitted to the tribute they created. The tribute creator has to approve any contribution before it appears on the tribute.
ANSWER: Your relationship may differ to that of the tribute creator, therefore every book purchased can be unique. For instance you may be a work colleague and only want contributions made by other work colleagues. Our online Tribute book design software gives you all the controls you need to make your own personalised tribute book.
If you wish to have a copy of the same tribute book created by the Tribute Creator, please contact them and ask them to order a book. Remember, we offer discounts on multiple copies of the same tribute book ordered at the same time.
ANSWER: No, all Contributors are required to create a Contributor account for the individual tribute. This is to protect the Tribute owner from malicious comments.
ANSWER: Yes, you don’t have to be logged-in to view a tribute. All Tributes are viewable by any visitor to EVERLASTING.
ANSWER: No, the Tribute owner can either approve the whole contribution or delete it – they can’t accept or edit part of a tribute left by a contributor.
ANSWER: No, contributions can’t be edited once submitted. However, you are able to build your own custom tribute book and select which text and image contributions you wish to use in your own personal tribute book.
ANSWER: You can quickly and easily retrieve your password for your EVERLASTING tribute or contributor account by clicking on the ‘lost password’ link at the top of every page.
ANSWER: Any visitor to a tribute can create a contributor account for the individual tribute. However, the Tribute Creator has the ability to delete a contributor account and also any contribution submitted to the tribute they created. The tribute creator has to approve any contribution before it appears on the tribute.
ANSWER: Yes, as the Tribute creator you can either select one of the charities EVERLASTING has nominated to support, or you can set-up an account with Just Giving to support any charity you wish. We have built-in an option to include a link to your personal Just Giving page, where donations can be received.
ANSWER: Yes, you can increase the total donation by clicking on the link to your chosen charity and making a donation directly.
ANSWER: When you link through to the charity websites to make a donation there will be information advising you how to ‘gift aid’ your donation (if you are eligible).
ANSWER: Yes, the Tribute creator can optionally choose to support any charity they wish. We have built-in an option to include a link to Just Giving, which the Tribute owner will have to set-up a free account with.
You can then make a donation by clicking on the Just Giving link shown on the given tribute, which will take you through to the Tribute owners individual Just Giving donations page.
ANSWER: If you order a book then EVERLASTING automatically makes a donation of 2.5% of your total individual book cost to the tribute creators chosen charity in memory of your loved one (if they have selected one of EVERLASTING’s nominated charities). Unfortunately we are unable to make this donation if the tribute creator has selected the Just Giving option.
ANSWER: EVERLASTING.uk.com meets each year to select their nominated charities for the following year. Charities are chosen on a non discriminatory basis and a broad spectrum has been chosen to try to cover different areas of need.
ANSWER: If you order a book then EVERLASTING automatically makes a donation of 2.5% of your total individual book cost to the tribute creators chosen charity in memory of your loved one (if they have selected one of EVERLASTING’s nominated charities). If the charity chosen by the Tribute Creator is not one of Everlasting’s chosen charities then our 2.5% donation will be made by us in strict rotation to one of our nominated charities.
ANSWER: Gift Aid is a way for charities to increase the value of donations from UK taxpayers by claiming back the basic rate tax paid by the donor. There is no extra cost incured by the donor.
An example would be for every £1 donated, the charity can claim an additional 28p in tax relief, so the toal donation would be £1.28 (applicable until 5th April 2011). Gift Aid is worth nearly £1 billion a year to charities and their donors, so please do consider using this option.
ANSWER: Yes, as the Tribute creator you can either select one of the charities EVERLASTING has nominated to support, or you can set-up an account with Just Giving to support any charity you wish. We have built-in an option to include a link to your personal Just Giving page, where donations can be received.
ANSWER: Yes, you can increase the total donation by clicking on the link to your chosen charity and making a donation directly.
ANSWER: When you link through to the charity websites to make a donation there will be information advising you how to ‘gift aid’ your donation (if you are eligible).
ANSWER: Yes, the Tribute creator can optionally choose to support any charity they wish. We have built-in an option to include a link to Just Giving, which the Tribute owner will have to set-up a free account with.
You can then make a donation by clicking on the Just Giving link shown on the given tribute, which will take you through to the Tribute owners individual Just Giving donations page.
ANSWER: If you order a book then EVERLASTING automatically makes a donation of 2.5% of your total individual book cost to the tribute creators chosen charity in memory of your loved one (if they have selected one of EVERLASTING’s nominated charities). Unfortunately we are unable to make this donation if the tribute creator has selected the Just Giving option.
ANSWER: EVERLASTING.uk.com meets each year to select their nominated charities for the following year. Charities are chosen on a non discriminatory basis and a broad spectrum has been chosen to try to cover different areas of need.
ANSWER: If you order a book then EVERLASTING automatically makes a donation of 2.5% of your total individual book cost to the tribute creators chosen charity in memory of your loved one (if they have selected one of EVERLASTING’s nominated charities). If the charity chosen by the Tribute Creator is not one of Everlasting’s chosen charities then our 2.5% donation will be made by us in strict rotation to one of our nominated charities.
ANSWER: Gift Aid is a way for charities to increase the value of donations from UK taxpayers by claiming back the basic rate tax paid by the donor. There is no extra cost incured by the donor.
An example would be for every £1 donated, the charity can claim an additional 28p in tax relief, so the toal donation would be £1.28 (applicable until 5th April 2011). Gift Aid is worth nearly £1 billion a year to charities and their donors, so please do consider using this option.
